There are many details that go into planning a party. The last thing you need to worry about is bad entertainment. We offer professional, reliable, quality entertainment. We want you to be 100% satisfied. But even more than that, we want you to be delighted, so we give the following service guarantee to every customer:

• If you are not happy with our service, and we can recognize the problem was our fault, we'll refund your money. Just call us and explain the problem so that we can take steps to ensure that it isn't repeated in the future. Each part of the event is valued at different levels and we will be happy to help you in all possible ways.

• Your event will receive our full attention. You deserve nothing less.

• You will receive a personal entertainment consultation that carefully covers all the details of your party. The consultation will be held at least one month prior to the event (not one or two days before), and will usually be conducted by the DJ or MC responsible for your party. If you can't make it to our office, we'll come to you. This allows us to organize and personalize your party in advance and prevents the headaches of having to make last-minute decisions at the reception. To ensure that no details are lost, we will help you fill out one of our party planners.

• We are always available to discuss details of your event by telephone, fax, or e-mail. We will give you our cell phone and pager numbers so that you can quickly reach us in an emergency. The week of the party we will check back with you to make those last-minute confirmations.

• We will arrive on time. Whenever possible, our sound system will be set up and sound checked before your guests arrive.

• All staff (DJs, MCs, dancers, etc.) will be dressed appropriately. We dress to please. Your event may require formal tuxedos, or, you may prefer us to be dressed semi-formal, or casual. If you are having a themed party, a costume may be the proper attire. Whatever the event, we will dress appropriately. There is never an added fee for formal attire.

• We will act professionally. We won't drink alcohol or smoke before or during your event. We will treat you and your guests with professional courtesy. When children are present, we will work hard to keep objectionable lyrics out of our show and keep it "family friendly."

• We will use only professional and well-maintained sound equipment. Your party will NEVER have to end early due to equipment failure. Our high quality sound systems include professional brands, such as Denon, Crown, Crest, MTX, Community, Yamaha, JBL, EAW, Sennheiser, and Shure. Our main speakers are elevated on stands to project the sound above the crowd, not into them. Proper speaker placement allows coverage of a large area without having to raise the volume to excessive levels. Our equipment is rack mounted, concealed behind a black booth facade, and appears attractive. Through our sound processors you can be assured that our sound system will be adjusted to the acoustics of your room. During cocktails and dinner we play music softly enough so that guests can carry on conversations without having to shout. When it's time to dance, the music is made louder, but not painfully so. Usually we are right on the money with our volume settings, but if you should ever find it to be either too loud or too soft, tell us and we'll adjust the volume level to your preference.

• We will be available for at least two additional hours (at contracted overtime rate) if you decide you want the party to continue beyond its scheduled time.

• We use performance evaluation forms to follow up on each and every event.